Cookies Policy

This Cookies Policy explains how Traintiq uses cookies and similar technologies on our website and platform. It should be read alongside our Privacy Policy.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They help sites function, remember preferences, and understand how visitors interact with pages. Similar technologies include local storage, session storage, and pixels.

2. How we use cookies

We use cookies and similar technologies to:

• Keep you signed in and maintain session security.
• Remember preferences such as language or display settings.
• Understand website traffic and usage patterns to improve performance.
• Measure the effectiveness of marketing campaigns where applicable.
• Protect against fraud and abuse.

3. Types of cookies we use

Strictly necessary cookies

These cookies are essential for the website and platform to work. They enable core features such as authentication, security, and load balancing. Because they are required for service delivery, they cannot be switched off in our systems.

Functional cookies

These cookies allow enhanced functionality and personalisation, such as remembering your choices. If disabled, some features may not work as expected.

Analytics cookies

These cookies help us understand how visitors use our website — for example, which pages are visited most often and whether users encounter errors. Information is typically aggregated and does not directly identify you.

Marketing cookies

Where used, these cookies may track visits across websites to measure campaign performance or deliver relevant content. We will only use non-essential marketing cookies with your consent where required by law.

4. Third-party cookies

Some cookies are set by third-party providers that support analytics, hosting, embedded content, or customer support tools. These providers process data according to their own privacy policies. We aim to work only with reputable partners and limit data sharing to what is necessary.

5. Managing cookies

You can control cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Blocking strictly necessary cookies may affect sign-in and core platform functionality.

Where required, we provide a cookie preference mechanism to accept or reject non-essential cookies. You may withdraw consent at any time by updating your preferences or clearing cookies in your browser.

6. Cookie retention

Session cookies expire when you close your browser. Persistent cookies remain for a defined period or until deleted. Retention periods vary by cookie purpose and provider.

7. Updates to this policy

We may update this Cookies Policy to reflect changes in technology, regulation, or our practices. The "Last updated" date at the top of this page will indicate when revisions were made.

8. Contact us

If you have questions about our use of cookies, contact us at hello@traintiq.com or via our contact page.