Legal
Last updated: 17 June 2026
These Terms of Use ("Terms") govern your access to and use of the www.traintiq.com website, platform, and related services (the "Service"), operated by Traintiq ("we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
You must be at least 18 years old, or the age of majority in your jurisdiction, to use the Service. By using it, you represent that you meet this requirement and that the information you provide is accurate.
Some features require an account. You are responsible for safeguarding your login credentials and for all activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.
You agree not to:
Your right to use the Service commences on the date on which you subscribe for the Service and accept this Agreement, and continues for the duration of your Service subscription period(s) (including any renewals) (each term and renewal term, the “Term”).
Except as otherwise specified, all Service subscription periods shall automatically renew for additional subscription periods equal to the expiring subscription period, unless either party provides written notice of non-renewal to the other party at least 30 days before the end of the expiring subscription term.
Traintiq may offer pricing discounts for annual Service subscriptions; however, unless otherwise stated in a written agreement signed by you and Traintiq, subscription periods renew annually and do not result in a multi-year renewal period.
Traintiq may terminate your Service subscription, effective upon written notice, if you breach any term of this Agreement and fail to cure such breach within fifteen (15) days of written notice. If a breach of this Agreement is not reasonably curable in Traintiq’s determination (e.g., violates laws or intellectual property rights), then Traintiq may terminate immediately.
Traintiq may also terminate your Service subscription without cause with 30 days’ prior written notice. In addition, Traintiq may terminate this Agreement effective immediately if you become insolvent, if you file for bankruptcy, if a petition or bankruptcy is filed against you, if you make an assignment for the benefit of creditors, or if a receiver or trustee is appointed over your assets.
You may terminate your Service subscription by submitting a cancellation request through the Traintiq admin portal, subject to the terms of this Agreement regarding the timing and effectiveness of any such termination. If you are unable to access your admin account, you may submit a cancellation by email through hello@traintiq.com. Cancellation of any Service subscription will be effective at the end of your Service subscription period, then in effect. For example, cancellation of a one-year Service subscription will be effective at the end of the one-year Service subscription period. Unless otherwise specifically provided in this Agreement, all fees are non-refundable, and no partial refunds will be issued, including with respect to any remaining portion of the Service subscription period in effect at the time of any cancellation request.
Traintiq may suspend, downgrade, or terminate your access to the Service without prior notice and without liability if: (1) Traintiq reasonably believes that you have violated any of the terms and conditions of this Agreement, or (2) you fail to pay any amount owed to Traintiq when due.
Payment Terms
You agree to pay the Service fees selected by you in your initial Service subscription, and except as otherwise set forth in this Agreement. ALL FEES ARE NON-CANCELLABLE AND NON-REFUNDABLE.
Traintiq may, from time to time offer alternate billing schedules (e.g., quarterly or monthly) at its sole discretion. These alternate billing schedules may be subject to additional fees and may not be available to all customers or plan types. For the avoidance of doubt, a quarterly or monthly billing schedule does not reduce the standard one-year subscription period to a quarterly or monthly subscription period, nor modify the period of the renewal as specified.
Traintiq may change its Service pricing or introduce additional fees at any time, but will use commercially reasonable efforts to provide prior notice, at least 30 days prior to the end of your then-current Service subscription period. Unless otherwise agreed in a written agreement, except with respect to Mid-Term Adjustments and Trial Offerings, any pricing adjustments shall take effect prospectively upon the next renewal of your Service subscription. If you do not agree to any such pricing adjustment, you must terminate your Service subscription at the end of your then-current Service subscription period.
On an extraordinary basis, Traintiq may impose Service pricing or introduce additional fees at any time in connection with changes in applicable taxes, third-party fees or expenses, or legal or regulatory developments that materially increase Traintiq’s costs (“Mid-Term Adjustments”). Mid-Term Adjustments will take effect prospectively on any date specified in a written notice to you of such Mid-Term Adjustment, and can take effect prior to the next renewal of your Service subscription period. If you do not agree to such Mid-Term Adjustment, then by written notice of termination to Traintiq by email at hello@traintiq.com prior to the effective date of the Mid-Term Adjustment, you can immediately terminate your Service subscription to the extent affected by such Mid-Term Adjustment, and lose any right to continue accessing or using the Service (or terminated portion thereof) and all fees previously paid with respect to the terminated portion of your Service subscription period.
In all cases, your continued use of the Service is deemed to confirm your agreement with respect to any Mid-Term Adjustment or other pricing adjustment.
Certain features and functionalities may be offered within the Service on a trial or similar basis without charge (“Trial Offerings”), and Traintiq reserves the right to discontinue any Trial Offerings at any time with or without notice, or to commence charging for any continued use of any such Trial Offering.
Any attempt to terminate, cancel or downgrade will only be effective at the end of your then-current subscription period, and will not result in any refund to you of any amount previously paid to Traintiq. To terminate, cancel, reduce or downgrade your Service plan or any Add-On at the end of your then-current subscription period, you must do so by logging into your Traintiq account and submitting a cancellation request at least 30 days prior to the end of your then-current subscription period. If you are unable to access your admin account, you may submit a cancellation request by email through hello@traintiq.com.
The Service and all content we provide — including text, graphics, logos, and software — are owned by Traintiq or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. You may not copy, modify, or distribute our content without permission.
You retain ownership of content you submit to the Service ("User Content"). By submitting it, you grant us a worldwide, royalty-free license to host, display, and use it as needed to operate and improve the Service. You are responsible for your User Content and represent that you have the rights to share it. We may remove content that violates these Terms.
The Service may contain links to third-party websites or services that we do not control. We are not responsible for their content, policies, or practices, and your use of them is at your own risk.
We may suspend or terminate your access to the Service at any time, with or without notice, if you violate these Terms or for any other reason. Upon termination, your right to use the Service ends immediately. Provisions that by their nature should survive termination will remain in effect.
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Traintiq will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising from your use of the Service. Our total liability for any claim will not exceed the amount you paid us in the twelve months preceding the claim.
These Terms are governed by the laws of Sri Lanka, without regard to its conflict-of-law principles. Any disputes will be subject to the exclusive jurisdiction of the courts located in Colombo, Sri Lanka.
We may update these Terms from time to time. We will post the revised version here with an updated "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms, contact us at: